customer service is key!
What's the most important thing about running a business?
customer service!
No matter what happens you have to make sure that your customer's have a great experience at your store, whether its an actual store or its an online store. either way you have to make sure that they have a pleasant experience. That way they are more likely to tell their friends which is the best marketing there is.
Our company is definitely customer-centric. We redesigned our website and processes as well as products through customer suggestions and comments. This has helped us greatly increase our ability to reach other customers and markets.
I had always thought that great customer service and experience was one of those things that was a universal given in the business world. Yet when I shop at other onlne stores or even physical stores, I think many of the employees and managers have forgotten this. I am rarely greeted upon entering any store, the employees there don't smile or even say thank you or have a nice day.
These have become some small things that I come to expect when I'm spending my hard earned cash, whether it's on pet food or a hamburger. It seems that more people just seem down or just don't give a care about their job. This is a potential hazard for the company if their front line of customer service are these high school kids that just don't care. That sends a deep message to the customer. It says this company sucks, the product sucks, just leave.
I have in fact been known to do this. If a worker or something doesn't greet me or seems to be avoiding me, I will leave the place immediately.
So word of caution to everyone old and new...make sure that your employees are happy because without them, there wouldn't be a company, and if they are miserable, then they will make the customers miserable. This is just a given, so make sure that you treat your employees well whihc inturn, they will offer the customers the best experience there is.
customer service!
No matter what happens you have to make sure that your customer's have a great experience at your store, whether its an actual store or its an online store. either way you have to make sure that they have a pleasant experience. That way they are more likely to tell their friends which is the best marketing there is.
Our company is definitely customer-centric. We redesigned our website and processes as well as products through customer suggestions and comments. This has helped us greatly increase our ability to reach other customers and markets.
I had always thought that great customer service and experience was one of those things that was a universal given in the business world. Yet when I shop at other onlne stores or even physical stores, I think many of the employees and managers have forgotten this. I am rarely greeted upon entering any store, the employees there don't smile or even say thank you or have a nice day.
These have become some small things that I come to expect when I'm spending my hard earned cash, whether it's on pet food or a hamburger. It seems that more people just seem down or just don't give a care about their job. This is a potential hazard for the company if their front line of customer service are these high school kids that just don't care. That sends a deep message to the customer. It says this company sucks, the product sucks, just leave.
I have in fact been known to do this. If a worker or something doesn't greet me or seems to be avoiding me, I will leave the place immediately.
So word of caution to everyone old and new...make sure that your employees are happy because without them, there wouldn't be a company, and if they are miserable, then they will make the customers miserable. This is just a given, so make sure that you treat your employees well whihc inturn, they will offer the customers the best experience there is.
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